Privacy Policy

Last updated: January 2026

Betway (operated via betway-casino.co.za) takes your privacy seriously. This policy explains what personal information we collect, why we collect it, and how we use it. If you've got questions after reading this, you can reach our support team directly.

Who We Are

Betway is a licensed gambling operator serving South African players. We operate in line with the National Gambling Act 7 of 2004 and are subject to oversight by the National Gambling Board (NGB). Our registered address and full operator details are available on request.

Information We Collect

When you register and use our platform, we collect information that's necessary to run your account and keep things above board. This includes:

Your full name, date of birth, and South African ID number or passport details
Contact details such as your email address, phone number, and residential address
Financial information, including your bank account details and transaction history in South African Rand (ZAR)
Device and usage data, like your IP address, browser type, and how you navigate our site
Communications you send us, whether by email, live chat, or phone

We may also collect information from third parties for identity verification and fraud prevention purposes. This is a legal requirement under South African anti-money laundering (FICA) regulations.

Why We Use Your Information

There are several reasons we process your personal data. First and foremost, we need it to operate your account and process your bets and withdrawals in ZAR. But there's more to it than that.

To verify your identity and age (you must be 18 or older to use our services)
To comply with our legal obligations under the National Gambling Act and FICA
To detect and prevent fraud, money laundering, and problem gambling behaviour
To send you relevant promotions and updates, where you've given us permission to do so
To improve our platform based on how players actually use it

Sharing Your Information

We don't sell your personal information. Full stop. But we do share it in specific, limited circumstances.

We may share your data with payment processors to handle your deposits and withdrawals, with identity verification providers, and with regulatory authorities like the NGB when legally required to do so. Any third party we work with is bound by strict data protection obligations.

Responsible Gambling and Your Data

If you use our responsible gambling tools, such as setting deposit limits or requesting a self-exclusion, we keep records of these decisions. This helps us honour your choices and protect you. We may also share relevant information with the South African Responsible Gambling Foundation (SARGF) where required.

How Long We Keep Your Data

We keep your account information for a minimum of five years after your account is closed. This is a legal requirement. Some records may be kept longer where required by law or for legitimate business purposes.

Your Rights

Under the Protection of Personal Information Act (POPIA), you have rights over your personal data. You can request access to the information we hold about you, ask us to correct inaccurate data, and in some cases ask us to delete your information. To exercise any of these rights, contact our support team at [email protected].

Security

We use industry-standard encryption and security measures to protect your data. No system is 100% foolproof, but we take every reasonable step to keep your information safe.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the date at the top of this page. Continued use of betway-casino.co.za after any changes means you accept the updated policy.

Betway promotes responsible gambling. If gambling is affecting you or someone you know, contact the SARGF helpline on 0800 006 008. 18+ only.